Return & Refund Policy – Morvicare

Effective Date: 5th Feb. 2026

This Return & Refund Policy applies to all purchases made from Morvicare through our website, phone, email, or direct inquiry.

By placing an order with Morvicare, you agree to the terms of this policy.

1. Eligibility for Returns

You may request a return only in the following cases:

• Product received is damaged

• Product received is defective

• Wrong product delivered

• Missing item in shipment

To be eligible for a return:

• Request must be made within 7 days of delivery

• Product must be unused and in original packaging

• Original invoice must be provided

2. How to Request a Return

To initiate a return, contact us at:

📧 Morvicare2025@gmail.com
📞 +91 93724 46053

Please share:

• Order Number

• Your Name

• Delivery Address

• Reason for return

• Clear photos of the product and packaging

3. Products Not Eligible for Return

The following items cannot be returned:

• Used or opened medical products

• Items without original packaging

• Products damaged due to misuse by customer

• Items returned after 7 days of delivery

• Customized or bulk orders

4. Replacement Policy

If your return is approved:

• We will replace the product with the same item (subject to stock availability), or

• Offer a refund if replacement is not possible

5. Refund Process

If you are eligible for a refund:

• Refund will be initiated within 5–7 business days after return approval

• Amount will be credited to your original payment method

Actual time may vary depending on your bank or payment provider.

6. Shipping Charges for Returns

• If the return is due to our mistake (damaged, defective, or wrong item), Morvicare will bear return shipping costs.

• If the return is due to customer change of mind, return shipping charges will be borne by the customer.

7. Bulk Orders & Hospital Supplies

For bulk or hospital orders:

• Return terms may vary based on product type and quantity

• Please confirm return terms before placing large orders

8. Contact for Returns & Refunds

For any return or refund-related queries, contact us at:

📧 Morvicare2025@gmail.com
📞 +91 93724 46053

— End of Return & Refund Policy —